Return & Refund Policy
At Blue Planet International, we are committed to delivering high-quality agricultural products and ensuring customer satisfaction. Due to the nature of our business and the bulk supply of food-grade commodities, our Return and Refund Policy is designed to be fair, transparent, and practical for both parties.
1. Nature of Products
We deal in bulk quantities of agricultural products such as rice, wheat, millets, and maize. These are perishable and natural goods, which may have slight variations in color, texture, or size.
For this reason, returns are only accepted under specific conditions outlined below.
2. Eligibility for Returns
Returns will only be considered in the following cases:
- The product delivered is significantly different from the agreed specifications
- The goods are damaged during transit due to improper handling
- Incorrect product or quantity has been delivered
To be eligible for a return, the buyer must notify us within 3–5 days of delivery with proper evidence such as photos or videos.
3. Non-Returnable Situations
We do not accept returns in the following cases:
- Minor variations in product appearance due to natural factors
- Change of mind after order confirmation
- Delay caused by shipping or customs clearance
- Improper storage or handling after delivery
Buyers are encouraged to request samples before placing bulk orders to avoid any misunderstandings.
4. Inspection and Approval
Once a return request is received, our team will review the issue and may request additional details. If the claim is found valid, we will proceed with the appropriate resolution.
Our decision after evaluation will be final.
5. Refund Policy
Refunds will only be processed in cases where:
- The return claim is approved
- The issue is verified and validated by our team
Refunds may be issued through:
- Partial refund based on product condition
- Full refund (in rare cases of major discrepancy)
- Replacement shipment (if mutually agreed)
Refund timelines may vary depending on the payment method and banking process.
6. Cancellation Policy
Orders once confirmed and processed cannot be canceled. However, cancellation requests may be considered if the order has not yet been dispatched.
Any applicable charges or deductions will be communicated accordingly.
7. Shipping Costs
In case of approved returns due to our error, we will bear the necessary costs.
However, in all other situations, shipping or handling costs (if applicable) may be the responsibility of the buyer.
8. Limitation of Liability
Blue Planet International shall not be held responsible for losses arising due to:
- Improper storage after delivery
- Delays in logistics beyond our control
- Misuse or resale of products
9. Contact for Returns & Refunds
For any return or refund-related queries, customers can contact us through our website or official communication channels with complete order details and supporting evidence.
By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.
